(ESC Partners, 3.May.2022) — ESC Partners, premier choice for collaborative Smart City and Utility Transformation projects, is excited to announce its strategic partnership with ENCO Utility Services, a turnkey provider of bundled utility services for 150+ municipal and private utilities.
ENCO, the leading provider of customer and utility services in the US, provides services including all customer services functions, utility design, engineering, construction, operations, and utility scale solar generation facilities. Among the customer services provided are call center, billing, bill printing and mailing, lockbox payment processing, dispatch services, and local office operations to complete its professional business services package.
The ESC/ENCO partnership supports a holistic approach to smart cities and utilities, assembling core functionalities, from comprehensive back-office activities, Customer Information System solutions, through complete front-line utility customer services with a single-point-of-contact.
“We are continuously seeking opportunities to provide additional value to the cities and utilities we serve,” says RJ Kumar, CEO of ESC Partners. “Teaming with ENCO allows us to present a viable option to organizations looking to achieve digital transformation coupled with all-inclusive customer service virtually seamlessly as part of our Smart City Integration Framework.”
The economies of scale achieved by fusing ESC’s expertise in implementing cohesive software solutions with ENCO’s customer-facing offerings provides clients with leading-edge applications and an exceptionally seasoned team.
“We at ENCO are delighted to have the opportunity to join with ESC Partners,” says Ruby Irigoyen, Senior VP of ENCO. “We have joined together to deliver an end-to-end services package that will improve the performance and efficiency of cities and utilities through the delivery of best-in-class professional services.”
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